Privacy Policy

1. Introduction

SiteGenie.co.uk ("we", "us", or "our") is a trading name of No Fear Tech Ltd (Company No. 16758357), registered in England and Wales. We are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Payment Information: Billing details processed securely through our payment provider (Stripe)
• Content: Website descriptions, prompts, and generated content you create using our service
• Communications: Messages you send us via contact forms or email

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorised activity
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Contract: Processing necessary to provide our services to you
• Legitimate Interests: Improving our services, security, and fraud prevention
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing

We may share your information with:

• Service Providers: Companies that help us operate our business (hosting, payment processing, analytics)
• AI Providers: OpenAI and Anthropic for website generation (prompts and responses only)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Account data is retained until you delete your account. Generated websites and content are retained according to your subscription plan.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@sitegenie.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK, including the United States (for AI processing). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.